| Best Garage Guide - Customer Service Charter |
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- To display the Best Garage Scheme Charter prominently and in view from the reception area
- When customers ask for a quote, or estimate for work, the charges for labour and parts
- Where it becomes apparent that further work is required, the member garage must first get the permission of the customer before carrying out this additional work
- Member garages make available for viewing any replaced parts
- Member garages deal promptly with customer complaints, promptly is defined as within 10 working days
- Members deal courteously with customer complaints
- Member garages acknowledge that in an unsatisfactory resolution of a valid customer complaint may result in sanctions to the member garage, these sanctions may include termination of membership
- Member garages will use, and supply the customer with, a Best Garage Guide approved, industry standard checklist
- Members commit to inviting feedback from the customer by using the feedback cards (Reply paid cards)
- Member garages commit to ensuring customers are offered, using the ‘Emissions Control Option Sheet’, appropriate treatments to optimise engine performance, economy and help reduce greenhouse gases
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